Facilitation and Communication:
Steering group dynamic processes and handling of conflict situations

In facilitated processes the factual level and the emotional / relationship level are equally important. Therefore, a professional facilitator must be able to shape both levels simultaneously and evenly.

To create a constructive and open-minded atmosphere in working groups, know-how regarding group dynamic processes, communication techniques and conflict management is key.

Everybody who runs group meetings, project meetings or workshops will experience difficult, unpleasant or even seemingly insoluble facilitation situations. This seminar provides you with the opportunity to become acquainted with essential communication techniques and to use them so that you become more confident in dealing with difficult situations.

Learn to know and use specific communication techniques in three days!

Topics:

• Group Processes
• Communication in Groups
• Balancing the Content and the Relationship Level
• Dealing with Difficult Participants
• Techniques to Listen Carefully
• Feedback Techniques
• Questioning Techniques
• Recognizing Conflict Situations
• Dealing with Conflict Situations
• Evaluating the workprocess

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